White Label Site FAQ

Can I control the product pricing on my white label site?: Yes. You can set your default markup in Setting → Product & Pricing. This markup controls how product prices are displayed on your white label site.
Can I set different margins for different product categories?: Yes. You can currently set markup by product category in Setting → Product & Pricing.
Can I set margin by individual product?: Individual product-level pricing is currently in development. For now, pricing can be managed at the category level.
Can I hide products from my white label site?: Yes. In Setting → Product & Pricing, you can choose which products or categories are available on your white label site.

Where can I update my logo?: You can update your logo in Setting → Add Your Logo.
What logo options are available?: You can currently use either a text logo or upload an image logo.
Where will my logo appear?: Your logo will appear on your white label site and will also work as a link back to the home page.
Can I fully customize the design of my white label site?: Basic branding options are available now, including logo and contact information. More customization options may be added in future updates.

Is the shopping cart available now?: Yes, but the current shopping cart works as a Request for Quote / Estimate submission tool.
Customers can add products to the cart, upload artwork, add special instructions, and submit an estimate request.
Can customers pay online through the shopping cart?: Not yet. Online payment is coming soon. For now, you will need to collect payment from your customers manually.
What happens after a customer submits an estimate request?: You can review the request in Estimates, adjust the quote, add shipping or additional services, and send the final quote back to the customer.
What happens after a customer approves a quote?: Once the customer approves the quote, the estimate moves into the fulfillment stage. You can then update the Payment Status and Production Status directly from the estimate.
Does the system automatically place the order with B2Sign?: Not yet. B2 order sync is coming soon. For now, you will need to place the order with B2Sign manually.

What domain options are available?: We now offer more domain options for white label sites, including:
- bs.run
- 4rq.com
- sign-usa.com
- xm6.net
- signsshop.net
- signsonline.net
- 14ot.com
Can I use my own custom domain?: Custom domain binding is not available yet. This feature is planned for a future update.
Can I change the domain for my white label site?: Yes. You can manage your site domain from the white label site settings.

Can I create more than one white label site?: Yes. Resellers can create multiple white label sites under one account.
Why would I need multiple white label sites?: Multiple sites allow you to create different storefronts for different customer groups, brands, or pricing strategies.
For example, you can use different sites for different customer tiers and apply different product markups.
Does each site have its own settings?: Yes. Each white label site has its own settings, including product pricing, shopping cart settings, contact information, and logo.

Can my customers create accounts?: Yes. Once Shopping Cart is enabled, your customers can create accounts on your white label site.
What can customers do after creating an account?: Customers can:
✅ Submit estimate requests
✅ View estimates and approved quotes
✅ Save favorite items
✅ Upload and manage artwork
✅ Manage shipping addresses
✅ Update account information
Can customers see their estimate and order status?: Yes. Customers can view their estimate status. Once a quote is approved, they can also see production and payment status updates.

What is an estimate?: An estimate is a quote request submitted by your customer through the shopping cart.
How do I reply to an estimate?: You can open the estimate, review the products and artwork, adjust pricing or details if needed, and send the quote back to the customer.
Can customers approve or decline a quote?: Yes. Customers can approve or decline the quote from their account.
What happens if a quote is declined?: You can revise the estimate and send an updated quote again.
What estimate statuses are available?: Estimate statuses include:
- Awaiting Quote — The customer submitted a request and is waiting for your quote.
- Awaiting Approval — You sent the quote and are waiting for the customer’s response.
- Declined — The customer declined the quote.
- Accepted — The customer approved the quote.
Can an estimate expire?: Yes. If an estimate passes its expiration date, it can be marked as expired.

Why is there a payment status?: Since online payment is not available yet, payment status helps you track whether the customer has paid outside the system.
What payment statuses are available?: Payment statuses include:
- Unpaid
- Partially Paid
- Paid
Does updating payment status charge the customer?: No. Payment status is for tracking only. You still need to collect payment manually for now.

What is production status used for?: Production status lets you keep track of the fulfillment progress after a quote is accepted.
What production statuses are available?: Production statuses include:
- In Production
- Shipped
- Completed
- Delivered
Can customers see production status?: Yes. Updating production status helps your customers stay informed about the progress of their accepted estimate.

How do I know if a customer sent a new message?: A bell icon with a red dot indicates there is a new message on that estimate.
Where can I view customer messages?: You can open the estimate detail page and view or reply to messages there.
Can I send files in messages?: Yes, the estimate detail page supports file attachments.

Can I check shipping cost before sending a quote?: Yes. You can use Check Shipping Quote inside the estimate detail page to view estimated shipping costs.
Are shipping rates automatically added to the quote?: No. Shipping quotes are shown as a reference. You decide how much shipping cost to add to the estimate.
Why does the full shipping address matter?: Shipping cost can vary based on the full destination address, including whether the address is residential or commercial.
Can I add custom shipping or handling fees?: Yes. You can manually add shipping-related fees such as local delivery, packing, or handling charges.

Can I add extra fees or services to an estimate?: Yes. You can add additional services or products to the estimate before sending the quote to the customer.
Can I mark additional services as taxable?: Yes. Additional services can include a taxable option if needed.

Where can I update the contact information shown on my white label site?: You can update your business contact information in Setting → Contact Information.
What contact information can I display?: You can manage company name, phone number, email, address, and business hours.

What does the dashboard show?: The dashboard gives you a quick overview of your white label activity, including new estimates, all estimates, accepted estimates, and recent customer activity.
What does “New Message” mean?: A new message means the customer has sent a message related to an estimate and it needs your attention.

Orders placed by 4pm PST will be shipped the next business day

Same-day service is also available if ordered by 12pm PST